Frequently Asked Questions
What is the best way to contact you?
Please e-mail any questions to email@example.com or call at (267) 640-6068
Do I need an appointment?
Yes, appointments are required. Your appointment can be scheduled through our Online Booking System or by calling.
What is your Cancellation Policy?
Appointments must be cancelled a minimum of 24 hours before your appointment. If you cancel your appointment after 24 hours a charge of 50% of the service will be applied. If you no show to your appointment a 100% charge of the service will be applied.
A $50 non-refundable booking fee is required for all Full Sets of Eyelash Extensions. This fee be applied towards the service total.If you cancel your appointment after 24 hours or you no show to your appointment you forfeit the booking fee and another non-refundable booking fee will be required for a new appointment.
When should I arrive for my appointment?
Please arrive 5-10 minutes before your appointment time. First time clients will need to fill out brief paperwork.
Do you have a redo policy?
Yes. Please contact us with any issues within 3 days after Nail Services and within 5 days after Hair Services for a redo. After this time frame you will need to make a new appointment.
What are eyelash extensions?
Eyelash extensions are individual synthetic strands of lashes that come in different lengths, thicknesses and curls. They are applied to a single natural lash to lengthen and thicken your natural lash line. They are lightweight and meant to enhance your natural lashes. The wide variety of lash extensions means they are completely customizable to achieve your desired look.
What should I do before my eyelash appointment?
Please arrive to your appointment without any eye makeup or mascara on. Clean lashes will allow for better retention and more lashing time.
How long does it take to apply eyelash extensions?
First time full sets take between 2-3 hours depending upon which lash service you choose. You will lie comfortably on a spa bed with your eyes closed for the duration of the service. Your bottom lashes will be protected by a cooling gel eye pad. Lashes will be applied 1-by-1 with a medical grade adhesive. The process is quite relaxing and most clients will even take a nap.
How long will they last?
Your lashes will last for 2-3 weeks depending upon your lifestyle and your natural lash growth cycle. It is recommended that you get your lashes filled every 2-3 weeks to maintain a full look. Exposure to humidity and steam, touching or rubbing your eyes will cause your lashes to shed more quickly.
Can I swim, exercise or shower with extensions?
Yes, but it is required to wait 24 hours before getting your lashes wet to allow the bonding agent to completely dry.
Can I wear mascara?
Wearing mascara will reduce the longevity of your eyelash extensions. If you must use mascara it must be water based. Do not use oil-free or waterproof mascara on your extensions.
Will the eyelash extensions cause damage?
With proper application your natural lashes will not suffer any damage. Extensions are only applied to adult lashes. Baby lashes are left alone to allow them to fully develop into strong, healthy lashes. Your natural lashes have their own growth cycle and are continuously shedding and growing. This shedding process is more noticeable when you attached to a thicker, longer extension. When your extensions are removed your own lashes may appear shorter and sparser because you become accustomed to longer, thicker lashes.
What if I have a reaction?
Allergic reactions are rare, but do happen on occasion. If you have a reaction please come in for a quick and proper removal of the lash extensions. Do not attempt to take the extensions off yourself as you will cause damage your natural lashes.
What is the aftercare?
Do not get your lashes wet for 24 hours
Do not use oil-based eye products, creams or mascara
Use only water-based makeup remover
Remove makeup around the eye with a clean makeup brush
Do not perm, tint, or use an eyelash curler
Be careful to avoid pulling extensions or rubbing eyes
Do not run water directly on your eyes
If using mascara use a water based product
When applying mascara avoid the root of your lashes
Try to avoid exposure to heat, steam and friction
Try to sleep on your back if possible
Wash your lashes daily with a lash extension formulated shampoo